C O M M U N I T Y

STANDARDS

Places to Work

Seating throughout the Premises is generally available on a first-come, first-served basis, except for reserved tables, meeting rooms, and phone booths. Certain seating and spaces may be reservable through the Mobile App or Concierge. Members are encouraged to change work locations throughout the day to support connection and reduce monopolization of limited seating.

Places to Chat (Quiet Zones)

The entire Third Floor is a Quiet Zone and is subject to library rules. Members and Guests must maintain a quiet, respectful environment suitable for focused work without disrupting others. Brief, low-volume conversations may occur in designated areas such as the center space near the fireplace, kitchen, and cappuccino machine. Longer conversations, brainstorming, meetings, or group discussions must occur on another floor, in the gardens, or in a reserved Meeting Room.

Phones

When making or taking a phone call, Members and Guests must use a private Phone Booth, a Meeting Room, the gardens, or a designated area, and must keep their voice at a respectful volume. Sound carries throughout the Premises and Members are expected to protect the work environment of others.

Private Rooms and Meetings

Members must reserve Meeting Rooms and Phone Booths through the Mobile App or Concierge prior to use. Reservation schedules may be viewed through the Mobile App. Unauthorized use without a reservation is prohibited.

Drinks and Snacks

Members may use the cappuccino machine and may help themselves to tea and coffee where provided. Members and Guests must clean up after themselves by rinsing used dishes and placing them in the sink. Alcohol consumption is prohibited on the Third Floor due to licensing restrictions, and Members and Guests must comply fully with this rule.

Guests

Members are encouraged to notify the Club in advance when inviting Guests to work on the Premises so the Club can provide Wi-Fi access and orient the Guest appropriately. Guests working or otherwise present throughout the Club for more than two (2) hours may be charged the visitor rate for a ‘Day Pass’ as established by the Club, plus parking and other applicable charges, billed to the host Member.

Community Outlook

City Club is designed to feel like a shared home of extraordinary people. Members and Guests are expected to treat the Premises with care and respect, leave spaces as good as or better than they found them, dispose of trash properly, return chairs to place, care for each other and the City Club team members, and take all personal belongings home or with them when moving throughout the day or week.

Pets

Pet access is available only to Members approved under a Pet Plan and only for pets approved by Management. Pets must remain physically controlled and by the owner’s side at all times. Barking, jumping, uncontrolled behavior, running, wandering, climbing on furniture, disturbing others, or any conduct that disrupts the work environment is prohibited. The Club enforces a three-strike policy for pet conduct. The first strike may result in a verbal or written warning. The second strike may result in a one-month suspension of pet privileges. The third strike may result in permanent loss of pet privileges. Management shall determine, in its sole discretion, what constitutes a strike and the appropriate enforcement response.

Suggestions and Comments

Members are encouraged to submit feedback, requests, or concerns to admin@highlandcityclub.com or through the Club’s feedback process as published on the website and through the Newsletter. The Club values Member input and will review submissions in good faith as practical.