C O M M U N I T Y

STANDARDS

PLACES TO WORK

Many seats around the premises are available on a first come first serve basis. However, some limited subset of seating is available via reservation through our mobile experience. Try other locations during the day to mix it up and get to know other members.

PLACES TO CHAT

The south and north sides of the third floor are quiet work zones subject to ‘Library Rules’. We strive to create a quite place for our members to work without the need to wear earplugs. For brief, low volume conversations, feel free to gather in the center area around the fireplace/kitchen/cappuccino machine. If you want to brainstorm or have a longer/more passionate conversation, please use one of the larger phone rooms. For larger groups or longer conversations, feel free to reserve one of the many conference rooms or phone booths in the building. Please reserve conference rooms and call booths before use.

PHONES

When you need to make or take a phone call, please step into one of our eight private telephone rooms, or a common area, using a low tone of voice to be respectful of other colleagues working, as sound carries. Then there is always the gardens, first floor hallway, and many places in the social floor. Any of our eight telephone rooms can be reserved for use through our mobile experience.

PRIVATE ROOMS AND MEETINGS

Reserve a conference room through our app, or email adminteam@highlandcityclub.com. You may check the reservation schedule from within your app.

DRINKS AND SNACKS

Please learn to use our wonderful cappuccino machine to help yourself to tea or coffee, and clean up after yourself by rinsing your used cups and dishes and place them in the sink. Staff will then place in dishwasher to make sure you always have clean dishes on the shelves. City Club’s liquor license does not cover the 3rd floor, so please do not consume alcohol in this area.

GUESTS

Please notify adminteam@highlandcityclub.com in advance when you invite a guest or colleague so we can provide them with WiFi access and orient them properly. Guests working on the third floor for over two hours will be charged the visitor rate of $35/day plus parking and any additional charges that they incur.

COMMUNITY OUTLOOK

Please clean up your desk area and make sure the space looks as good (or better) than when you arrived. Throw away your trash, compost and recycle, push your chairs back into place, and please take all your belongings. Highland City Club is not responsible for your lost, misplaced or missing personal items.

PUPS AND PETS

Everyone including us loves their pets and pups, but we forced to maintain strict guidelines for animals in the building to ensure the work environment is not disturbed. Highland’s pet rules are as follows:

Dogs must be physically controlled and stay by their owners side at all times while on premise. Dogs can not bark, jump on people, jump on furniture, wander freely, run excitedly, or otherwise disturb the ability for others to focus or maintain a clam space. We maintain a three strike rule policy as follows. The first strike is for any offense, and is a written or verbal warning from anyone on the staff; the second strike means the dog has a one month suspension; and the third strike means the dog can no longer be on the premise. Only Tenants and Desk Holders are allowed to have dogs on the premises. Seat holders are not allowed to bring dogs to Highland. All dogs must first be interviewed and approved by Management.

SUGGESTIONS AND COMMENTS

Please feel free to reach out to adminteam@highlandcityclub.com or visit highlandcityclub.com/feedback We love to hear from you and praise to look into all requests and complaints as soon as possible.